1. COMPANY OVERVIEW

1.1 About Us
1.2 The TRONUS Team
1.3 TRONUS Mission Statement
1.4 TRONUS Vision Statement

2. TRAINING PORTAL

2.1 GORGIAS

2.1.1 What is Gorgias?
2.1.2 How to respond to a ticket? (email, FB messenger, email notifications)  
2.1.3 How to close a ticket?
2.1.4 How to assign a ticket and leave an internal note?
2.1.5 How to snooze a ticket?
2.1.6 How to merge tickets?

3. SHOPIFY

3.1 What is Shopify?
3.2 Introduction to Shopify Inbox
3.3 Checking inventory in Shopify (step 1) reference Calibrate Step 2
3.4 Checking tracking details
3.5 Checking fulfilled and unfulfilled orders
3.6 Updating customer's information
3.7 Canceling an Order in Shopify (Step 1) reference Calibrate Step 2
3.8 How to Handle High and Medium Risk Fraud Orders
3.9 How to edit items in shopify (step1) reference Calibrate Step 2
3.11 Checking shipping status (unfulfilled orders in Shopify - Step 1) reference Calibrate Step 2
3.12 Checking tracking numbers - (unfulfilled orders in Shopify – (Step 2) reference Calibrate Step 1

3.13 Refund (Waiting for store Refunds)
3.14 Chargebacks
3.15 Applying for store credit (Waiting for Store Credit)
3.16 Creating a Discount code
3.17 Draft orders
5.18 Creating a Draft order in shopify

4. OOMA

4.1 Introduction to Ooma

6. REFERSION

6.1 What is Refersion?
6.2 Affiliate Sign-up
6.3 How to generate a referral link?
6.4 Affiliate Portal Walkthrough
6.5 How to add a preferred coupon code?
6.6 Sku Exclusion

6.7 Make payments to affiliates

7. KLAVIYO

7.1 Adding List to Klaviyo
7.2 Klaviyo Campaign
7.3 Klaviyo SMS Campaign

8. SOCIAL MEDIA

8.1 Exploring Instagram for Direct Messages
8.2 Responding to IG Comments and Tagging
8.3 Welcome Message for New Instagram Followers
8.4 Social Media Posting

9. KICKS N CULTURE

9.1 Kicks n Culture
9.2 Initial Message
9.3 Information Request Email
9.4 Thank You Email

10. READYCLOUD

10.1 Setting Up ReadyReturns (Customer help who need help with Returns)
10.2 Checking returns and approval of returns
10.3 Change to Readycloud return report

11. MONDAY.com

11.1 What is Monday.com
11.2 Automations (how to notify)
11.3 Shortcuts and spreadsheet capabilities
11.4 The Board Filters
11.5 Order escalation request
11.6 Order return request

12. SLACK

12.1 SLACK beginner training
12.2 SLACK check-in

13. EVENT FORMS

13.1 TRONUS Events Survey
13.2 TRONUS B2B Contact Submission
13.3 TRONUS Event Partnership Survey
13.4 TRONUS SALES LIBRARY

14. WHOLESALE/RETAIL FORMS

14.1 TRONUS INTERNSHIP REVIEW
14.2 TRONUS Inventory Check-Off
14.3 Wholesale Pre-Qualifying Questionnaire

15. MISCELLANEOUS FORMS

15.1 TRONUS Non-Profit Submissions
15.2 TRONUS Job Application
15.3 TRONUS T Hours Tracker – (Intern Tracker)
15.4 TRONUS Time Off Submission Form

16. TRONUS MARKETING

16.1 Brand Ambassador
16.1.1 Brand Ambassador Approval Form
16.2 Stock Photos/Brochure
16.3 All TRONUS Standard & Animated Logos