TRONUS PORTAL
ALL THE RESOURCES YOU NEED IN ONE PLACE
1. COMPANY OVERVIEW
2. TRAINING PORTAL
CUSTOMER SERVICE TRAINING
2.1 GORGIAS
2.1.1 What is Gorgias?
2.1.2 How to respond to a ticket? (email, FB messenger, email notifications)
2.1.3 How to close a ticket?
2.1.4 How to assign a ticket and leave an internal note?
2.1.5 How to snooze a ticket?
2.1.6 How to merge tickets?
3. SHOPIFY
CUSTOMER SERVICE TRAINING
3.1 What is Shopify?
3.2 Introduction to Shopify Inbox
3.3 Checking inventory in Shopify (step 1) reference Calibrate Step 2
3.4 Checking tracking details
3.5 Checking fulfilled and unfulfilled orders
3.6 Updating customer's information
3.7 Canceling an Order in Shopify (Step 1) reference Calibrate Step 2
3.8 How to Handle High and Medium Risk Fraud Orders
3.9 How to edit items in shopify (step1) reference Calibrate Step 2
3.11 Checking shipping status (unfulfilled orders in Shopify - Step 1) reference Calibrate Step 2
3.12 Checking tracking numbers - (unfulfilled orders in Shopify – (Step 2) reference Calibrate Step 1
MANAGEMENT
3.13 Refund (Waiting for store Refunds)
3.14 Chargebacks
3.15 Applying for store credit (Waiting for Store Credit)
3.16 Creating a Discount code
3.17 Draft orders
5.18 Creating a Draft order in shopify
6. REFERSION
MANAGEMENT
9. KICKS N CULTURE
11. MONDAY.com
CUSTOMER SERVICE TRAINING
13. EVENT FORMS
14. WHOLESALE/RETAIL FORMS
15. MISCELLANEOUS FORMS
16. TRONUS MARKETING
16.1 Brand Ambassador
16.1.1 Brand Ambassador Approval Form
16.2 Stock Photos/Brochure
16.3 All TRONUS Standard & Animated Logos