Frequently Asked Questions
(last updated 10/01/21)
When can I place my order?
You can place an order during anytime, once a product is available to the public. Pre-orders may be placed during our VIP pre-order events and occasionally at other times stated on our website, or when we notify our VIP Members.
What does "pre-order" mean?
Pre-order means you're securing your shoes before they are officially released.
When can I expect my pre-order?
Pre-orders will arrive December 2021.
How do I exchange/cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order or pre-order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
What if I want to order in bulk?
For retailers please contact: firstname.lastname@example.org
All other questions . . .
Don't see the answer you're looking for? Head over to our contact page to send any additional questions to or by submitting the below form. Thank you!