Frequently Asked Questions
(last updated 11/27/20)
When can I place my order?
Pre-order phase for the first shoe released by TRONUS began on July 19th, 2020 (Midnight EST). NOW our shoes are available for direct purchase.
What does "pre-order" mean?
Pre-order means you're securing your shoes before they are officially released. Delivery of all pre-ordered shoes is expected in Late Fall 2020.
How do I cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order or pre-order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
What if I want to order in bulk?
Use the phone number(s) or email address on our contact page for assistance with large orders.
All other questions . . .
Don't see the answer you're looking for? Head over to our contact page to send any additional questions to our team. Thank you!