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Frequently Asked Questions

(last updated 2/24/2023)

 

When can I place my order?

You can place an order during anytime, once a product is available to the public. Pre-orders may be placed during our VIP pre-order events and occasionally at other times stated on our website, or when we notify our VIP Members. 

 

What does "pre-order" mean?

Pre-order means you're securing your shoes before they are officially released. 

 

When can I expect my pre-order?

Current round of pre-orders TBD..

 

What does MONARCH GOTHAMS SAVE THE DATE mean?

This upcoming launch is a limited release, so saving your spot guarantees you a Tronus Monarch when pre-orders open.

 

How does it work?

"Save your place in Line" allows customers to have first access to Pre-order before V.I.P customers and release to public.

 

What can I expect?

"Save your place is Line" customers will receive advance notification for pre-order launch date.

PRE-ORDER: TBD

 

How do I exchange/cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order or pre-order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

 

If I return my item is there a restock fee?

Yes, there is a $10 restock fee per item.

 

What if I want to order in bulk?

For retailers please contact: retailers@tronusofficial.com

 

What protects my order from being lost or stolen?
 
TRONUS offers Route premium service to protect your order from theft, damaged or lost shipments. Just opt-in at check out. 

How to I file Route claim form if my order is lost, stolen or damaged?

If you insured your order with Route+ at checkout, you would receive a confirmation email from Route with a link to file a claim. You can also file a claim here:  https://claims.route.com/.

All other questions . . .

Don't see the answer you're looking for? Head over to our contact page to send any additional questions to or by submitting the below form. Thank you!