Frequently Asked Questions
(last updated 2/24/2023)
When can I place my order?
You can place an order during anytime, once a product is available to the public. Pre-orders may be placed during our VIP pre-order events and occasionally at other times stated on our website, or when we notify our VIP Members.
What does "pre-order" mean?
Pre-order means you're securing your shoes before they are officially released.
When can I expect my pre-order?
Current round of pre-orders TBD..
What does MONARCH GOTHAMS SAVE THE DATE mean?
This upcoming launch is a limited release, so saving your spot guarantees you a Tronus Monarch when pre-orders open.
How does it work?
"Save your place in Line" allows customers to have first access to Pre-order before V.I.P customers and release to public.
What can I expect?
"Save your place is Line" customers will receive advance notification for pre-order launch date.
How do I exchange/cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order or pre-order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
If I return my item is there a restock fee?
Yes, there is a $10 restock fee per item.
What if I want to order in bulk?
For retailers please contact: email@example.com
All other questions . . .
Don't see the answer you're looking for? Head over to our contact page to send any additional questions to or by submitting the below form. Thank you!