Pay Over Time W/ Sezzle On Orders Over $75
No Restocks. Limited Supply. All Military and P.O. Box Customers MUST use the UPS Surepost Mail Option
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      Frequently Asked Questions

      (last updated 03/19/21)


      When can I place my order?

      You can place an order during anytime, once a product is available to the public. Pre-orders may be placed during our VIP pre-order events and occasionally at other times stated on our website, or when we notify our VIP Members. 


      What does "pre-order" mean?

      Pre-order means you're securing your shoes before they are officially released. 


      When can I expect my pre-order?

      Pre-orders will arrive SUMMER 2021.


      How do I exchange/cancel my order?

      We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order or pre-order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.


      What if I want to order in bulk?

      For retailers please contact: retailers@tronusofficial.com


      All other questions . . .

      Don't see the answer you're looking for? Head over to our contact page to send any additional questions to or by submitting the below form. Thank you!