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      FAQs

      Frequently Asked Questions

      (last updated 2/24/2023)

       

      When can I place my order?

      You can place an order during anytime, once a product is available to the public. Pre-orders may be placed during our VIP pre-order events and occasionally at other times stated on our website, or when we notify our VIP Members. 

       

      What does "pre-order" mean?

      Pre-order means you're securing your shoes before they are officially released. 

       

      When can I expect my pre-order?

      Current round of pre-orders TBD..

       

      What does MONARCH GOTHAMS SAVE THE DATE mean?

      This upcoming launch is a limited release, so saving your spot guarantees you a Tronus Monarch when pre-orders open.

       

      How does it work?

      "Save your place in Line" allows customers to have first access to Pre-order before V.I.P customers and release to public.

       

      What can I expect?

      "Save your place is Line" customers will receive advance notification for pre-order launch date.

      PRE-ORDER: TBD

       

      How do I exchange/cancel my order?

      We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order or pre-order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

       

      If I return my item is there a restock fee?

      Yes, there is a $10 restock fee per item.

       

      What if I want to order in bulk?

      For retailers please contact: retailers@tronusofficial.com

       

      What protects my order from being lost or stolen?
       
      TRONUS offers Route premium service to protect your order from theft, damaged or lost shipments. Just opt-in at check out. 

      How to I file Route claim form if my order is lost, stolen or damaged?

      If you insured your order with Route+ at checkout, you would receive a confirmation email from Route with a link to file a claim. You can also file a claim here:  https://claims.route.com/.

      All other questions . . .

      Don't see the answer you're looking for? Head over to our contact page to send any additional questions to or by submitting the below form. Thank you!