Preorder Policy
Important Pre-order Policy;
***Pre-orders cannot be cancelled, exchanged or refunded once your order is placed.***
Returned-to-Sender & Refused Packages
***Pre-orders cannot be cancelled, exchanged or refunded once your order is placed.***
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus shipping charges and $10 restock fee(s) per item.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. All Military Installments and PO Box orders MUST be shipped via UPS SUREPOST.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase or shipping method was selected incorrectly, ie: Military Installments and PO Boxes MUST be shipped via UPS SUREPOST.