LIMIT 1 Pair Of Shoes Per Order • Pay Over Time W/ Sezzle On Orders Over $75
No Restocks. Limited Supply. All Military and P.O. Box Customers MUST use the UPS Surepost Mail Option
Pre-orders will arrive Summer 2021
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      Remote Customer Service Representative Intern

      Anywhere

      Our growing sneaker company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidates for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

       

      Responsibilities:

      • Respond to customer queries via multiple channels including e-mail, social media platforms, and phone.
      • Identify customer needs and assist in their use of specific features.
      • Analyze and report product malfunctions.
      • Update internal databases with information regarding technical issues and pertinent customer interactions.
      • Monitor customer complaints on social media and proactively reach out, providing assistance.
      • Share feature requests and effective workarounds with team members.
      • Inform customers about new features products.
      • Follow up with customers to ensure resolution of issues.
      • Gather customer feedback and share with Product and Marketing teams

       

      Qualifications:

      • Excellent written and verbal communicator with superior problem-solving skills.
      • Committed to timely and accurate work.
      • Ability to multitask and prioritize in a fast-moving environment.
      • Ability to assess issue severity and escalate in a timely manner.
      • Friendly, empathetic, and patient.
      • Entry level customer service skills.

      Please submit resume to HR@tronusofficial.com